If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the details, within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.
 

Please write to us within 48 hours of receiving the product that you would like to exchange or refund at fragrancebydivya@gmail.com with the details regarding the product, reason for exchange, any other issue as the case maybe.
 

All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:
 

Address of dispatch
Name and address of the customer
Order number
Contents of the package
 

FragrancebyDivya™ is not responsible for damage after delivery.
 

If you wish to cancel your order, you can email us at fragrancebydivya@gmail.com within 24 hours of placing the order. You can also call us at +919811934164 (Timings: 10:00 am - 05:00 pm IST), within 24 hours of placing the order. Once orders have been dispatched, they cannot be canceled. In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.